Terms & Conditions
These terms and conditions (the Terms and Conditions) govern the use of www.albionpetfoods.co.uk (the site) and the purchase of goods from the Site. The site is owned and operated by the Albion Pet Foods Ltd., company number 05126657.
Unit 3b Wellington Road,
Waterloo Industrial Estate,
Tel; 01789 641733
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them.
All content published and made available on our site is the property of Albion Pets Foods Ltd and the Sites creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
When you create and account on our Site, you agree to the following:
- You are solely responsible for you account and the security and privacy of your account, including password or sensitive information attached to that account, and
- All personal information you provide to us through your account is up to date, accurate, truthful and that you will update your personal information if it changes
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our site.
The following goods are available to purchase on our Site:
- Raw dog food; and
- Natural dog treats
All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
All prices displayed on the Site are quoted in sterling (£) and where appropriate are inclusive of UK Value Added Tax (VAT). The current rate of VAT in the United Kingdom is 20%.
Prices and availability of goods are subject to change without notice. You will only be charged the price shown at time of purchase.
On occasions, we may advertise discounted prices, codes and vouchers, however these may not be used in conjunction with, or along side any other discounts or discounted groups such as trade, breeders and subscriptions.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we need to cancel your order and have already processed your payment, we will refund equal to the amount you paid. You agree that it is your responsibility to monitor payment instruction to verify receipt of any refund.
We accept the following payments on our Site:
- Credit card
- Debit card
- Trade customer credit account
When you provide us with your payment, you authorise our use of and access to the payment instruction you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or the Terms and Conditions, we reserve the right to cancel or reverse the transaction.
Shipping and delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Own refrigerated vehicle
Delivery will usually take place as soon as reasonably possible. Orders delivered by courier will be delivered on Tuesday – Fridays. You will have the option to choose a preferred delivery day when completing the purchase transaction at check out.
Delivery times may vary due to unforeseen circumstances. Please not that delivery times do not include weekends and bank holidays.
In most instances, you are required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Any goods being delivered by a courier will receive an email or text informing you of the delivery date. The date must not be changed, as perishable goods may spoil. We take no responsibility for any defrosted goods due to you changing the delivery date directly with the courier.
For larger orders, where possible we try to deliver on our own vehicle, however this is not always possible, in which case a suitable courier will be used.
Returns & Refunds
On the rare occasion we may send the wrong product in error, if this happens, please contact us within 12 hours of delivery.
Albion Pet Foods Ltd abide by the long-distance selling regulations, which allows you to return an order of dried products up to 14 days after the date of delivery, if you are unsatisfied with the quality or it was ordered in error.
Upon receipt of goods, unopened and in the same condition as they left, we will issue a refund. This can take up to 7 working days.
Upon inspection, if we find there is a quality issue, we will refund any postage incurred. However, if you decide to cancel the order after it has been dispatched, goods must be returned at your own expense.
Frozen products – returns
Orders cannot be cancelled after they have been dispatched. Perishable goods, by law, cannot be returned due to the fact couriers are unable to guarantee that quality would not deteriorate further during the returns process.
If an order has not been delivered or only partially delivered, you must inform us as soon as possible on the expected delivery day.
We accept no liability for any failure to deliver goods you have ordered or any delay in doing so that is caused by any event or circumstance beyond our reasonable control including, without limitation, traffic accidents, industrial disputes, breakdown of systems or network access, flood, fire or explosion.
Once the courier has delivered your goods and photographic evidence has been taken of the goods at your home, Albion Pet Foods are not responsible for any items stolen or starting to defrost when left outside in a safe place.
Frozen goods leave our factory at -18 degrees, in thermal packaging designed to keep goods at a deliverable temperature for up to 72 hours. Therefore, we will not refund or replace deliveries of perishable goods which are rejected by the user up to 48 hours past the delivery date and time.
Upon delivery of frozen goods, if you are unhappy with our products and believe they have arrived in an unsatisfactory condition, such as damaged to defrosted, you must notify us within 12 hours of receipt of delivery.
We require photographic evidence of such claims and you must not dispose of any products until after you have made contact with us.
We have refrigerated vehicles, so may ask you to store such goods in a freezer until we are able to collect, as by law, couriers are unable to collect them.
If the complaint relates to the quality of the product, please supply the following information:
Use by date
Photographic evidence to verify the complaint.
Refunds are processed within 7 working days.
Albion pet Foods Ltd. reserve the right to refuse refunds where the specified conditions are not met.
This cancellation and return policy does not affect your legal rights.
All complaints must be sent by email or in writing to the address provided in the Contact Us section of the Site; which can also be found at the beginning of this Terms and Conditions.
Limitation of liability
Albion Pet foods Ltd and our directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless Albion Pet Foods Ltd and our directors, officers, agents, employees, subsidiaries and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of you use or our Site or your violation of these Terms and Conditions.
These terms and conditions are governed by the laws of England and Wales.
Copywrite and Trademark
All content on this Site, including photographs, designs, logos and other materials, are the copywrite trademark or belongs to Albion Pet Foods Ltd.
We prohibit the copying of any such material from the Site, unless it has been agreed by Albion Pet Foods.
These Terms and Conditions may be amended from time to time to maintain compliance with the law and reflect any changes to the way we operate our Site. We will notify users by email of the changes to these Terms and Conditions or post a notice on our Site.
Updated 23rd May 2023. These Terms and Conditions supersede any listed in any place on our website, social media and literature.