It is recommended to transition over a 7 day period. Divide your dogs daily ration into two portions, one raw and one their usual food. Feed each portion ideally 12 hours apart. From around day 8 you can feed 100% raw. Whilst some dogs can cope without this transition period we recommend this method as it gives the body time to adjust.

The safety of our food is top priority. We genuinely care about your dogs and we work hard to ensure our raw dog foods face the most stringent safety and bacteria protocols in the UK.

With our continued quality handling methods, DEFRA approved micro-biological testing, raw material traceability and outstanding in-house microbiological practices.

Good hygiene is paramount to good health for humans and this includes handling, storage and preparation of all foods but especially raw foods. We always recommend to thoroughly wash hands, feeding utensils and work surfaces following handling or preparation of raw materials.

We recommend defrosting our frozen products either in the fridge overnight or at room temperature for 2 – 3  hours, as you would defrost any frozen meat for yourself. We don’t suggest using a microwave.

All defrosted meats need to be kept in a fridge and consumed within 24 hours.

Never feed cooked bones as they are low moisture and can easily splinter or cause choking. Raw bones are softer, more flexible and very easily digested in the low pH of a dogs stomach acid provided they are already on a raw diet. Nutritionally speaking it is safe to feed a raw meaty bone alongside raw meals, or to replace either a morning or evening meal. This will not unbalance your dog’s diet, infact you could find the additional bone content
actually improves their stomach function and overall digestion.

Follow these guidelines to ensure your pet enjoys their delicious raw bones safely:

• Never cut or saw bones
• Avoid feeding bones with small children present
• Never leave a dog unattended with a bone
• Never feed cooked bones
• Always separate multi-dog households before feeding to prevent fights (raw meaty bones have a very high resource value and could cause a fight between even the very best of friends)
• Always feed bones appropriate a dog’s age, size, breed and experience.
• Do not feed bones from the butcher as their storage history is unknown and bacteria may be prevalent
• If storing between chewing sessions, rinse the bone under cold water and store in a plastic bag or container in the fridge

Unless there is a medical issue, a young animal’s digestive system will be able to cope with the diet.

Our puppy ranges are made with high-quality portions of Chicken and Beef having a higher protein content to support growth. They’re also nutritionally complete and balanced, so nothing needs to be added to them.

It is safe to wean puppies from approximately 3-4 weeks of age onto our raw puppy completes, alongside their mother’s milk.

The amounts shown on our raw food calculator are the daily requirements, however this is only a guide and will vary depending on several factors including the breed, age of the dog and activity level. Your dogs weight and metabolism are also key factors.

Maintaining an appropriate healthy weight is essential for your dog and it’s important  to pay specific attention to your dog’s weight and physical appearance. Please seek advice from your vet when deciding on the ideal weight for your pet if you are feeding for your dog to either gain weight or lose weight.

Adult dogs can be fed either once or twice a day, however puppies need to be fed on a more regular basis.

Your puppy can have our puppy foods from our complete range up to 12 months of age, although this is not usually necessary. In most cases, you can try your puppy on our adult ranges from 20 weeks of age.

If your puppy is a giant breed dog (with an expected adult weight of 60 kilos plus), then it can be a good idea to keep them on our puppy varieties up to 7-10 months old.

Most of our minces contain approximately 10% ground bone which is created by mincing quality carcass with meat attached. With the exception of the economy range which is slightly more chunky, the bone is ground very finely and is hardly noticeable in our minced meat.

Bones are nutrient-rich, valuable sources of minerals such as calcium, magnesium and phosphorous, essential amino and fatty acids, vitamins A and D, copper and iron. Approximately 10% of the overall diet should be made up of bone. Getting the right balance will help keep stools firmer, however anymore than this and your dog may suffer from constipation.

Bones are also a good source of calcium for bone and dental health and also supports digestive health, leading to improved general wellbeing.

Our tripe only products are bone free and also some of our beef products. The composition values are shown on the various product ranges.

In general, yes.

Based on our customer feedback, a raw food diet can help with a number of health issues, including:

• Allergies or food intolerances
• Some skin conditions
• Digestive issues such as sensitive stomachs & loose poos
• Anal gland issues
• Sore/stiff joints
• Obesity

As always, if you have any concerns at all that your pet is unwell, or you are unsure if raw is right for them, seek advice from your vet.

Lots of owners who switch their pet to a raw food diet from dry dog food (kibble) notice immediately that their pet is drinking far less water than they used to. This is normal, as your pet is now getting some of their required hydration from their new diet.

Most of our customers find that feeding a raw diet results in firmer, less odorous and easier to pick up dog poop. The firmer motion may also improve anal gland problems, allowing them to express naturally.

We recommend feeding our raw complete and balanced meals, just meat products and raw bones after they’ve been thoroughly defrosted – but not cooked.

The majority of our products thaw within the space of 2 to 3 hours at room temperature and can be fed immediately in their wholesome raw state.

We do not advise that you cook or microwave our products as we are advocates of a raw diet and are unable to guarantee the nutritional value of our complete meals when cooked.

All our products are designed to be safely fed raw.

Our delivery charges are dependant on the weight of the products ordered:

Frozen raw products

Under 12kg £9.99

Over 12kg £5.99

All frozen products will be delivered by DPD, Parcelforce or on our own refrigerated vehicles. Goods sent out by courier will be on a next day service, normally with am delivery. They will be packed in boxes which are lined with a thermally insulated bag, which should keep your products frozen. However if for some unforeseen reason, the top layer is starting to feel slightly soft at the sides, put it in the freezer immediately to firm up. Deliveries by couriers will be Tuesday to Friday and you are able to choose your preferred delivery date the checkout.

Dried Treats – delivery cost £2.99

Orders received after 12 noon will be processed the following day. Any orders received Friday, Saturday or Sunday will be dispatched on a Monday (except for bank holidays when orders will be dispatched on Tuesdays).

Please note that we ‘aim’ for next day delivery but cannot always ‘guarantee’ next day delivery, quite often due to circumstances beyond our control.