Delivery Information
Our delivery charges
Delivery information
Due to the perishable nature of our goods, we are able to deliver to most areas on the UK mainland, excluding Scottish Highlands and northern regions of Scotland, where couriers specify a 2 day delivery service. We are unable to deliver to Northern Ireland, Isle of Man, Channel Islands, Isle of Wight and Isles of Scilly.
Any orders placed after 12 noon, will be dispatched the following day. Frozen goods being sent out by courier will be delivered Tuesday to Friday, with the exception of bank holidays, where they will be delayed a day.
Frozen goods
Frozen goods will be delivered by DPD, Parcelforce or on our own refrigerated vehicles. You will be able to choose your preferred delivery date when completing your order.
However, for our Trade customers we operate set delivery routes, and orders are delivered on fixed days according to those routes.
When using couriers, our raw food is sent out in strong cardboard boxes and the frozen products are placed inside a thermal liner to ensure they remain chilled for up to 72 hours.
Our couriers will email or text your delivery confirmation. Please do not change your delivery date with the courier, as they will have already received your order and perishable goods will spoil. We take no responsibility for any orders in these circumstances.
When delivering on our own refrigerated vehicles we try to deliver within the allocated time slot, however take no responsibility for late deliveries due to circumstances beyond our control.
If you are unable to receive your order and goods are left in a ‘safe place’, the top layer may become soft at the edges, please put straight in the freezer to firm up. This is normal and will not harm the product.
Prices for any orders containing frozen goods:
| 0kg - 35kg | £9.98 (£8.32 + VAT) |
|---|---|
| 36kg - 45kg | £5.99 (£4.99 + VAT) |
| 46kg - 225kg | £3.58 (£2.98 + VAT) |
Treats
Prices for orders only containing treats:
| Orders under £40 | £3.98 (£3.32 + VAT) |
|---|---|
| Orders £40 and over | Free |
| Treat orders combined with frozen food | Only the frozen delivery charge applies |
Starter hampers
Prices for hamper orders:
| Starter Hampers | £9.98 (£8.32+ VAT) |
|---|
Trade orders
Prices for trade customers:
We work to set delivery routes, so orders are delivered on specific days for each area.
Some areas are unfortunately too far from our factory for us to reach with our freezer van. In those cases, we can only supply pallet orders.
For customers in Scotland, Central Wales, Cumbria – we can only offer pallet delivery at this time.
Post code areas TR, CT, IP, NR, PE, LN, HU, YO, NE45 to 71 – please check before placing an order, as some postcodes in these areas are pallet orders only.
| Orders over £250 including vat (this is only for areas we deliver to on our freezer van) | Free of charge |
|---|---|
| orders up to the value of £249 | £18.00 (£15.00 + VAT) |
| Scotland - pallet orders only | please enquire |